Frequently Asked Questions (FAQ) – Supply’d
- What is Supply’d?
Supply’d is an online marketplace specializing in the buying and selling of exclusive sneakers and high-end fashion items. Our platform connects enthusiasts, providing a secure space to discover, buy, and sell authentic and sought-after pieces.
- How does the authenticity verification process work?
Sellers are required to provide detailed information and images of listed items. Our team conducts a thorough authenticity verification before items are made available for sale, ensuring that buyers receive genuine products.
- How do I list an item for sale on Supply’d?
To list an item, create an account and navigate to the “Sell” section. Follow the prompts to input detailed information, upload images, and set a price. Remember to provide accurate descriptions to enhance your listing.
- What is the role of escrow services in transactions?
Supply’d utilizes escrow services to enhance security. Funds are held securely until both the buyer and seller fulfill their obligations, ensuring a safe and trustworthy transaction process.
- Can I cancel a transaction after making a purchase?
Cancellation is possible before payment is made or before the item is shipped, subject to the seller’s discretion. After payment or shipment, cancellations are not permitted.
- How are disputes resolved on Supply’d?
In the event of a dispute, our customer support team acts as a mediator to facilitate communication between the parties involved. Decisions made by Supply’d in dispute resolution are final.
- Are returns accepted?
Returns are accepted for items significantly not as described. Buyers must notify Supply’d within a specified timeframe to initiate the return process. Refer to our Transaction Policy for detailed information.
- How do I contact customer support?
For any questions or concerns, please contact our customer support team at supplyd.customerservice@gmail.com We are here to assist you with any inquiries related to transactions, listings, or account-related issues.
- What items are prohibited in Supply’d?
Prohibited items include counterfeit goods, illegal items, and items that violate intellectual property rights. Sellers found listing prohibited items will face account suspension or termination.
- How is my privacy protected in Supply’d?
- Supply’d is committed to protecting user privacy. Personal information is handled in accordance with our Privacy Policy, ensuring the confidentiality and security of user data.